Privacy and Refund Policy

 

Satisfaction Guarantee

We guarantee your satisfaction. If you are not completely satisfied with the service provided by Anderson Carpet Cleaning, INC, we will prioritize sending a technician back out to re-clean the area(s) of concern as soon as we can. If you are still not satisfied with the work completed after, please contact our office staff to determine if a refund or credit may be placed.  Please report your dissatisfaction within three days of noticing an issue by calling us during normal business hours at (425) 427-1639 or emailing us at [email protected]. Complaints filed more than 72 hours after the completion of cleaning fall outside the warranty period, and may not be covered. We work hard to ensure our technicians are careful and detail oriented. Anderson Carpet Cleaning, INC will not be held responsible for the repair or replacement of items broken or damaged due to pre-exisiting issues; including wear and tear, incorrect installation, assembly, or usage.

Payment Methods

Anderson Carpet Cleaning, INC collects credit/debit cards at the time of booking the service(s) for our residential customers. Unless otherwise specified, this is the payment method that will be used when billing for work completed. However, if a customer requests to pay by check or cash, that is acceptable. Our policy states that we will still collect the credit/debit card at time of booking. If customer requests to send in check or cash and we do not receive within 7 days from work completed, we will charge the card on file.

Appointment Arrival Time Windows

If the customer wishes to be onsite during the cleaning and/or inspection visit, please be advised that our arrival windows vary by 30 minutes. For example, the arrival window would be 8:00AM to 8:30AM. There are many things that can cause the schedule to change, such as cancellations, traffic etc. If we happen to be running late to the appointment, we will be contacting you as soon as possible with an updated estimated time of arrival.

Technician’s Safety

At Anderson Carpet Cleaning, our technicians are important to us and we want to keep them safe. In order to do so, they do not use ladders or move anything heavier than 15 pounds. Exposing them to anything more than this may result in the technicians safety being in danger. If the customer would like for us to clean behind heavy furniture, like couches, appliances, or bed frames, please have it moved prior to the scheduled appointment. Our technicians reserve the right to walk out on a job site if they feel their safety is being threatened or compromised. The office staff will reach out to the customer to understand what happened and, if deemed the customer is at fault, a $99 fee is subject to be charged and the customer will not be able to book with Anderson Carpet Cleaning again.

Returned Check Fee

A $40 fee will be added on to invoice total if the check is cancelled or returned.

Late Cancellations/No Show

Any appointment cancelled without two hours notice is subject to a $60 late cancellation fee. If we arrive onsite and we are unable to access the premises, there will be a $99 non-refundable fee charged to the account. Our technicians have a 20 minute waiting window and will try to reach the customer by phone, text, and/or email. Office staff may also attempt to reach out. This fee is to cover the accrued expenses we incur for travel time, schedule damage, and cost of fuel.