Privacy Policy
Anderson Carpet Cleaning Inc. (“Anderson”, “we”, “us”, or “our”) takes the privacy of those who visit our website seriously. Therefore, we have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.
What Information is Collected and Why?
On our website, you can provide information to schedule cleaning services, request quotes, or contact us. Here are the types of personal information that we collect:
- Contact Information: Name, phone number, email address.
- Service Information: Carpet cleaning needs, appointment requests, and any special instructions.
How is the Information Used?
Anderson uses contact information to communicate with you about scheduling appointments, sending quotes, and providing customer service. We use service information to understand your cleaning needs and provide the best possible service.
We will never:
- Sell, rent, lease, or exchange any information obtained online with other organizations.
- Disclose your information to third-parties except for those necessary to complete your service request (e.g., scheduling software).
How We Protect Your Information:
Anderson is committed to ensuring the security of your personal information. We use industry-standard security measures to protect your information, including secure socket layer (SSL) encryption when collecting or transferring sensitive data.
Cookies
A cookie is a piece of data stored on the user’s device containing information about the user. Cookies may be used to keep track of your interactions with our website. Most browsers allow you to control cookies through settings. Disabling cookies may limit your ability to use certain features of our website.
Links
Our website may contain links to other websites. Anderson is not responsible for the privacy practices of such other sites. We encourage you to read the privacy statements of each website you visit.
Notification of Changes
We reserve the right to change this privacy policy at any time. We will post any changes on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Phone: 425-427-1639
- Email: anderson@acc-clean.com
Texting Privacy Policy
Communication via SMS and Mobile Messaging.
By providing your mobile phone number to Anderson Carpet Cleaning, you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls. These communications relate to your use of our services, account updates, transactional notifications, and other service-related information. Messages may be sent via automated technology or manual dialing systems.
Message Frequency and Charges
Message frequency may vary based on your interaction with Anderson Carpet Cleaning. Standard message and data rates may apply. Contact your mobile carrier for details.
Opting Out
You may opt out of receiving SMS messages at any time by replying “STOP” to any SMS you receive. After sending “STOP,” you will receive a confirmation message, and no further SMS messages will be sent unless you opt in again. You may also opt out by contacting lisashultz@andersoncarpetcleaninginc.com directly.
Use and Protection of Mobile Information
Your mobile number and opt- in status will not be shared, sold, rented, or used for third- party marketing purposes. Anderson Carpet Cleaning will only use your phone number as outlined in this Privacy Policy.
Consent and Acceptable Use
Providing your mobile phone number constitutes agreement to receive communications as described above. Our messaging services are subject to our Acceptable Use Policy, covering consent requirements, content restrictions, sender identification, and opt- out handling.
Acceptable Use Policy
Communication via SMS and Mobile Messaging
This Acceptable Use Policy (the “Policy”) outlines the rules governing the use of messaging and communication services (“Services”) provided by Anderson Carpet Cleaning (“Anderson Carpet Cleaning,” “we,” “our,” or “us”). By using our Services, you agree to comply with this Policy. Failure to comply may result in suspension or termination of access to Services.
Consent Requirements
Obtaining Consent
You must obtain express consent from individuals before sending any SMS, MMS, or other electronic messages. This includes:
- A clear, affirmative opt- in (e.g., checking a box or submitting a web form).
- Disclosure of the type and frequency of messages.
- A link to this AUP and our Privacy Policy.
You must retain a record of consent, such as a timestamp or signed agreement.
Sample Opt- In Language
“By checking this box, you consent to receive text messages from Anderson Carpet Cleaning regarding your account and services. Up to 10 msgs/ month. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Terms of Use.”
Revocation of Consent (Opt- Out)
Users can revoke consent at any time by replying with standard opt- out keywords (e.g., “STOP”, “UNSUBSCRIBE”). One final message may confirm opt- out. No further messages may be sent without new consent.
Identification
All outbound messages must clearly identify Anderson Carpet Cleaning as the sender, unless they are part of an ongoing conversation initiated by the recipient.
Message Content Restrictions
You may not use our Services to send or facilitate content that includes:
- Unsolicited or Spam Messages
- Illegal or Restricted Content (child exploitation, hate speech, payday loans, debt relief, gambling, etc.)
- SHAFT Content (sexually explicit, hate- based, alcohol, firearms, tobacco)
- Fraudulent or Malicious Content (phishing, malware)
Evasion and Abuse
You may not:
- Use URL shorteners from shared public domains (e.g., Bit.ly)
- Misspell keywords or evade detection filters intentionally
- Send similar messages from multiple numbers (“snowshoeing”)
- Alter headers or spoof sender identity.
Frequency and Reconfirmation
If you send recurring messages, you must:
- Inform users of the frequency
- Include regular reminders about opt- out options
- Reconfirm consent periodically as required by law.
Enforcement
Violations of this Policy may result in:
- Warning or temporary suspension
- Termination of access to messaging services
- Reporting to telecommunications carriers and regulatory bodies
We reserve the right to amend this Policy at any time.
Privacy and Data Usage
We do not share SMS opt- in information with third parties for marketing purposes. Mobile numbers will only be used for the purposes explicitly consented to, in accordance with our Privacy Policy.
SMS Terms & Conditions
These SMS Terms & Conditions govern the SMS/text messaging services (“Messaging Services”) provided by Anderson Carpet Cleaning (“Anderson Carpet Cleaning,” “we,” “our,” or “us”). By opting into our Messaging Services, you agree to these Terms
Brand Name
Anderson Carpet Cleaning
Types of Messages You May Receive
By opting in, you may receive: - Appointment reminders - Account notifications - Product or service updates - Customer support communications - Promotional and marketing messages (only if consented to)
Message Frequency
Message frequency varies based on your interactions but will not exceed 15 messages per month unless otherwise specified at opt- in.
Message and Data Rates
Standard message and data rates may apply. Please contact your carrier for details.
Opt- Out Instructions
Text “STOP” to cancel at any time. You’ll receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.
Customer Support
Text HELP for assistance
Email: lisashultz@andersoncarpetcleaninginc.com
Call: (425) 427-1639
Privacy & Data Use
Your number and opt- in information will never be sold or shared for third- party marketing. See our Privacy Policy details.
Changes to Terms
These terms may be updated from time to time. Continued use of the Messaging Services after any changes constitutes your agreement to those changes.