Frequently Asked Questions
Prepare for Your Professional Carpet Cleaning by Reading our FAQ!
Learn everything you need to know about professional carpet and rug cleaning by turning to Anderson Carpet Cleaning™ in Redmond, Washington. We are happy to answer questions prior to making an appointment for your services over the phone. Contact us today to speak with Lisa about your specific needs. And, here are a list of frequently asked questions.
Before the Carpet Cleaning Tech Arrives
- Minimum charge $145.00
- 2nd staircase $72.00
- Area Rugs $1.00 per sf
- Disinfectant whole house $155.00
- Extra Deodorizer whole house $150.00 (one room $40.00)
- Scotch Guard $165.00 whole house
- Emergency Same day Water Extraction $225.00
- Pet stain removal $49.00 per room
- Enzyme Neutralizer $144.00 whole house
- Filtration Cleaning $150.00 per hour
- Portable Unit $65.00
- Spot removal - not pet related $35.00
Please pre-vacuum thoroughly the general debris from the carpets. Our system will suck up the little stuff, but larger pieces get caught in our filters. If you've vacuumed within the last few days, you are good to go. Remove any breakable objects from tight corners and tables near stairs. We move light furniture, but we let you handle small things like toys and clothes. It is helpful if you move any vehicles out of your garage before we get there that you may want to use since the garage is typically blocked once we get started.
*We will be happy to vacuum for you, with advance notice of two days or more for a small cost of $45 but please know that our equipment, while a extremely powerful vacuum, the vacuum is designed only to extract the very dirty water, not pet hair or other debris.
About Our Appointments
Absolutely! Shortly after your booking, you will receive a email confirmation. Please look it over to make sure all information was entered correctly. Then, the day before your appointment you will receive another email later afternoon just as a reminder. If there are any changes, pls let us know then.
We are pretty good at estimating how much time it will take at a home plus travel between appointments. Our technicians can arrive up to 1 hour prior to your scheduled appointment but no later then your scheduled appointment time. If we are going to be later than 30 minutes, you will get a phone call from the technician letting you know his status.
We move light furniture such as sofas (not sectionals as we are a 1 man crew), coffee tables, and chairs in larger rooms such as the living room, dining room, and family room. We do not typically move stereo equipment, big screen TVs, china hutches, pianos, and such larger, or more sensitive objects. In bedrooms, we typically do not move furniture at all (especially on our "whole house" promotions).
You can stay. You can leave. You can stay and then leave, or leave a key and show up later. We often go out the garage, hit the garage door button, and jump the laser beam. Just let us know what you want. You are not required to be there.
No. There is no travel charge. Travel is included in the service (unless you are outside our service area). However, our service area is quite extensive.
Whole houses take about 2 to 3 hours. 3 areas take 1 to 1.5 hours. But, we usually book out 3.5 hours for a whole house to factor in travel, which is a big chunk of the day to set aside and why we really, really, really need at least 24 hours notice for cancellations. As a practical matter, we have become pretty gracious about rescheduling on short notice. We don't charge a cancellation fee unless you don't call ahead and don't answer your door.
We only ask that you give as much notice as possible. Almost daily we have calls coming in that need a cleaning right now. If a cancellation or a need to reschedule needs to be, no problem. Just please let us know as soon as you can.
We don't get call backs too often, but we are happy to come back out and address any situation that might arise. Please call us within a week of the original appointment.
About the Carpet Cleaning Process
It depends on what they are. Most grayish/blackish stains will come out. Unfortunately, anything with a dye will pose a problem. There is no way to remove a dye spot from your carpet without affecting the original dye applied when the rug was manufactured. So, wood stain, food coloring from popsicles, hair dye, some markers, dyes in some candle wax, etc, often can't be removed. There are a few people that specialize in spot dying carpets. This is a process where the spot is bleached out and a new dye is applied to match the existing color of the carpet. But, it's very tricky and raises special new problems. An exact color match is never guaranteed, some dyes can't even be bleached out, and the bleaching effort can affect the PH balance and leave an orange ring.
No. Many common "off-the-shelf" cleaning agents have a high pH, which may negatively affect your carpet. If it's too strong, it can take the color out and/or leave a residue resulting in resoiling. Typically, you will want to rinse out any spot cleaner you apply to the carpet.
Yes. We have available Dupont Teflon™, which is a carpet/fabric protector designed to keep your carpet or upholstery clean longer. This adds life and protects from wear. This service is an additional charge. We can provide you a quote over the phone or while we are already at your home.
Yes. After we've steamed cleaned, we come back in with a special deodorizer that is heavily concentrated. We use our high pressure sprayer to apply then with a special rake, we get it deep into the carpet. This stuff is great and lasts a long time.
The products we use to perform pet urine treatment contain a pet deterrent. However, each pet acts differently, so we cannot guarantee that your pet will stop marking that place we treated.
We have never charged extra for a carpet that is extremely well used where dirt has been tracked in over a long period of time. However. There is a huge difference between soiled and stains. On stains we will do our best going over them several times. If tho they require lot's of extra time and work, we must charge. Our tech will never do this work without first talking to you!
Modern carpet technology is basically water resistant, and the limited amount of water left in the carpet due to our high-powered suction leaves the carpets damp, causing no problem to the carpet.
Some cleaning agents cause re-soiling, some do not. We use a commercial cleaning agent specifically designed to prevent re-soiling. Some companies use cheaper cleaning agents or methods, which leave a dirt-attracting residue. Most dry cleaning methods and "encapsulation systems" are inferior, so their agents boost the cleaning agents to overcompensate. This can leave particles in your carpet that attract dirt.
It prevents re-soiling (dry residue keeps the carpet cleaner longer) and is 100% soap free and biodegradable, with no fillers. Our agent will not strip away the stain resistance of carpeting and is safe for wool or stain-resistant carpets. Additional features include:
pH Balanced (8.5) • Non-Toxic, Non-Corrosive, Non-Fouling • Non-Allergenic & Odorless • Color Safe Cleaner
Yes. However, the area rug cannot dry over the wet carpet. After cleaning the area rug must be taken to another area that is dry and clean.
After the Carpet Cleaning is Completed
Typically, it takes 2 to 8 hours. Airflow is what dries carpets. If it's cold outside, turn the furnace on and fans if you have them. If it's hot outside, open windows and let the air blow through. Avoid turning on fireplaces since fireplaces tend to create humidity rather than the converse.
Yes. However, we recommend you avoid high traffic until the carpet is completely dry. Alot of traffic may prolong dry time. Use caution as wet feet may cause slipping and falling.
Those are called soil "filtration lines," which are created by soot from your furnace, and in some cases, candles. Nearly every home has them to some degree. It's possible to remove them, but it's very time consuming. It requires taping the molding with painter's tape, treating the edges with a cleaning solution, working it in, steaming out with a crevice tool attached to our equipment, and repeating the process as many as 6 or 7 times. A single home can easily take 8 hours just working on filtration. This is available at an additional charge and requires a separate appointment. This is not included as part of our whole house special because of the time involved. Typically, when customers want this done, they will arrange to have us work on the high impact areas a set amount of time, maybe 2 or 3 hours.
It's common for carpets to loosen up over time. If you want them stretched down flat, please let us know you'ld like to add this service, and we'll be able to schedule our tech to repair the carpet wrinkles.
There is a phenomena that occurs beneath area rugs that lay on installed carpet. At least three factors contribute. 1) The fibres of installed carpets are typically glued to the backing. The glues offgass and this causes a shift in the PH balance of the carpet, which over the course of 4 or 5 months often develops a yellow tinge in the carpet beneath the area rug. When this happens, it is usually irreversible. 2) The light usually comes in the windows and dulls the carpet surrounding the area rug. When the area rug is pulled back, you then have a nice bright rectangle where the area rug was (95% of the time). 3) Dyes from area rugs are often unstable and bleed into the carpet underneath, especially along the edge of the area rug. By and large, in my experience (and I have alot of experience), when you put an area rug on a carpet, it is a one way trip. After about 4 or 5 months, you are going to be committed. My recommendation is that if you want to spend some money and add color to the room, get some new custom drapes.
Although most stains that are removed from carpets do not reappear, from time to time we run into situations where spots have reappeared after the cleaning. There are 2 reasons why this could happen. 1) Something in the pad or the floorboard (usually pet urine) has worked its way back up into the carpet. This is more common than you might think. The pad works like a huge sponge absorbing anything that penetrates it. There is a property of physics that allows the salts in urine to seek airflow, which means the urine finds its way back into the carpet even when the substance is seemingly dry. 2) The second reason spots reappear has to do with PH levels. Sometimes the PH balance gets shifted to one side or the other of the pH scale. This could be because spot cleaning efforts previously upset the pH balance before we arrived, or rarely, our agent reacted with some invisible thing already there. If your situation is a PH issue, we are happy to make a no-charge visit to correct the problem, which usually involves spraying a neutralizer on the spot and brushing with a carpet rake.
Area Rug Cleaning Services
It depends on what type of rug it is. Synthetic rugs will dry within a couple hours. Natural fiber rugs like wool and cotton can take several hours.
It will not damage synthetic area rugs, and some wool rugs. All synthetics are safe to steam clean and can be cleaned just like we would your carpet. Some wool rugs are safe to steam clean too as long as the heat is low, water pressure is low and safe chemicals are used. Other wool and natural fiber rugs like cotton and silk must be cleaned by hand using the foam method.
Again, synthetic rugs clean much like carpet so you can expect very clean and refreshed rugs. Natural fibers are more absorbent so they are more easily stained.
It depends on the amount of traffic the rug gets. For rugs that get high traffic we recommend at least once a year.
We use professional products and conditioners that provide immediate relief to your leathers. By removing and applying a cleaner that removes damaging soils. This will keep your leathers looking and feeling great for a long time.
Like your skin, leather needs regular TLC, to retain its moisture and softness.
We recommend a good cleaning every 6-12 months.
Yes, we can clean the leather not only in your car, but your boat and RV too.
Anderson Carpet Cleaning uses a high pressure rotary tool with dual rotating jets. This along with the same truck-mount steam/pressure cleaning that we use to clean your carpets. As well, we use tile and grout specific cleaners that strip away any waxy build up and remove the dirt embedded in the grout lines.
There are m any factors that go into this question....Foot traffic, children, pets, and routine floor care will affect how often your tile and grout needs to be cleaned.
Typically, for and average size room (entry, guest bath, laundry room) it takes 45-60 minutes. However, this can vary based on the size of the tile, amount of soil in grout lines, and room configuration. Then we ALWAYS seal the grout which adds time.
NO, we ALWAYS seal the tile we clean. Grout is a porous material that will absorb soil and spills, just like your carpet. Applying the sealant makes maintenance for you easier by giving you more time to clean up after a spill.
To preserve the life of the sealant, we recommend 24 hours for the seal to dry completely. Please avoid bleach and other harsh chemical cleaners as these can wear away the sealant and cause it to break down prematurely.
Clear seal is that invisible layer of protection that penetrates into the pores of the grout. It is not waterproof. It will be the color that the grout is after cleaning.
Color seal transforms the discolored grout back to its original color by providing a layer of uniform color to your grout lines, giving your floor a clean and fresh look. Along with improving the cosmetic appearance of your floor, color seal provides a protective waterproof barrier that guards grout from spills, dirt and debris.
Every 12-24 months according to the recommendations by the manufacturers, however, if it's a high traffic piece we recommend every 9-12 months.
We use our powerful, hotwater extraction on our truck mount. Just like the carpets, but with is different tool. Some fabrics do require a more delicate hand in which case we turn the heat and amount of chemicals used down.
Along with daily living and dry soils that can help deteriorate that original protective coating, our cleaning process can also remove some of that. We offer (for an additional charge) to reapply a coating for you.
Typical dry time is 6-12 hours.